How long is processing & delivery?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
On average Delivery takes 3-4 Business days. We send all packages with signature confirmation to ensure our customers receive their packages.
**Please note: if your order is a wholesale order, processing takes is 7-14 business days to ship out & 3-4 Days for delivery**
When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at [email protected]
Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
Orders are not shipped or delivered on Sundays or holidays. If your address is incorrect your shipment will be delayed.
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU’RE ENTERING IN THE CORRECT BILLING ADDRESS THAT’S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON’T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON’T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT’S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
2. Due to the nature of our products and for sanitary and safety reasons we do not accept returns or exchanges on ANY new/used items.
3. We take pictures and videos of all orders before shipping them out. If any products are damaged please contact customer service – [email protected] – within 24 hours with proof of manufacturing damages.
4. We are not responsible for lost packages. once an order is shipped you have to contact shipping providers to claim your lost items.